Engineered for Your Journey – Seamless Performance, From Our Hub to Your World.

Welcome to the NVGTN FAQ. Designed for the modern mover who values clarity, efficiency, and premium quality, this guide addresses common questions about our products, shipping, and services. Our philosophy of minimalist design and thoughtful engineering extends to every aspect of your experience.

PRODUCTS & COLLECTIONS

What type of products does NVGTN specialize in?
NVGTN crafts premium performance and lifestyle sportswear. Our core collections include Leggings, Tops, Shorts, Joggers, and Lounge wear, alongside a dedicated MEN’S line and Accessories. Every piece is designed for seamless transition from activity to relaxation.
What makes NVGTN fabrics unique?
Our fabrics are performance-first and engineered for movement. They combine a minimalist aesthetic with functional design, offering versatility, comfort, and durability for driven individuals, from athletes to style-conscious professionals.
Do you offer products for men?
Yes. Our MEN’S collection is specifically designed to meet the demands of male athletes and professionals seeking quality, versatile sportswear.

ORDERING & PAYMENT

What payment methods do you accept?
We ensure a smooth, secure checkout process by accepting Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Absolutely. We utilize secure, encrypted transaction processing. Your financial data is protected by our partners and never stored on our servers.
Can I modify or cancel my order after placing it?
To maintain our efficient processing timeline (orders are prepared within 1-2 business days), modifications or cancellations must be requested immediately by contacting [email protected]. We cannot guarantee changes once processing has begun.

SHIPPING & DELIVERY

Where does NVGTN ship from?
All orders are processed and dispatched from our operational hub in Boston, United States.
What are my shipping options and costs?
Standard Shipping: $12.95. Shipped via DHL or FedEx. Delivery in 10-15 business days after dispatch. Ideal for balanced speed and reliability.

Free Shipping: Available on orders over $50. Shipped via EMS. Delivery in 15-25 business days after dispatch. Perfect for strategic planners.
Do you ship worldwide?
We ship globally to a driven community worldwide. However, we are unable to deliver to certain remote regions and parts of Asia. Delivery availability will be confirmed automatically at checkout.
How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends and holidays) before being handed to the carrier.
Will I receive a tracking number?
Yes. Once your order ships, you will receive an email with a tracking link to monitor your package’s progress in real time from our facility to your destination.
Important Note on Delivery Times: All delivery estimates are in business days and do not include customs clearance times, which vary by destination. For time-sensitive needs, we recommend Standard Shipping.

RETURNS & EXCHANGES

What is your return policy?
If any item doesn’t move with you as intended, we offer returns within 15 days of receipt. Items must be unworn, unwashed, and in original condition with tags attached.
How do I initiate a return?
Please contact our support team at [email protected] with your order details to receive instructions and authorization. Return shipping costs are the responsibility of the customer unless the item is faulty.
How long do refunds take?
Once we receive and inspect your return, refunds will be processed to the original payment method within 5-10 business days.

ACCOUNT & SUPPORT

How can I contact customer service?
For any questions not covered here, our support team is ready to assist. Email us at [email protected]. We are committed to providing clear and efficient support for our global community.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows for faster checkout, order history tracking, and easier management of your details.
NVGTN Sportswear Shop
Engineered for Your Journey
3793 Aspen Court, Boston, US 02199
[email protected] | www.nvgtns.com