Returns & Exchanges

At NVGTN, our commitment to minimalist design and thoughtful engineering extends to every aspect of your experience, including our returns process. We strive to make it as streamlined and secure as our premium performance wear. If an item doesn’t meet your expectations, we’re here to help.

Our Return & Exchange Process

Engineered for clarity and efficiency, our process consists of three simple steps.

Step 1: Initiate Your Request

Within 15 days of receiving your order, please contact our support team at [email protected] with the subject line “Return/Exchange Request”. Include the following details in your email, or use the template provided below.

Step 2: Ship Your Item

Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return address to our Boston operations center:

NVGTN Returns
3793 Aspen Court
Boston, US 02199

Please securely package the item(s) in their original packaging, include the RMA number clearly on the outside of the package, and use a trackable shipping service. Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item).

Step 3: Refund or Exchange Processing

Upon receipt and inspection of the returned item at our warehouse (typically within 5-7 business days of arrival), we will process your request.

• Refunds: Will be issued to your original payment method.
• Exchanges: For size exchanges on in-stock items (e.g., exchanging Joggers for a different size), we will ship the new item once the return is received. For out-of-stock exchanges, we will issue a refund or store credit.

Return Request Email Template

To expedite your request, please copy, paste, and fill out the following template when emailing us.

Refund Timeline & Method

Your financial security is our non-negotiable priority, as stated in our Privacy Policy.

• Timeline: Please allow 10-15 business days from the day we receive your return for the refund to be fully processed and reflected in your original payment account. The exact timing depends on your financial institution.
• Method: Refunds are issued exclusively to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). We do not offer refunds to alternative cards or methods.

Note: Sale items and promotional discounts may affect the final refund amount, which will be for the item’s purchase price only.

Non-Returnable Items

To maintain the highest standards of hygiene and quality for our global community of athletes and style-conscious professionals, the following items are final sale and cannot be returned or exchanged:

• Any item marked as “Final Sale” on the product page or receipt.
• Leggings (Due to the intimate nature of the product, all leggings are considered final sale unless explicitly noted otherwise at the time of purchase).
• Gifted items or items purchased with a gift card (eligible for store credit only, subject to review).

This policy is designed to protect all members of our community and ensure the integrity of our premium products.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item (e.g., wrong size or product from our Tops or Accessories line), please contact us at [email protected] within 48 hours of delivery. We will cover all return shipping costs and expedite a replacement or refund immediately.

NVGTN — Where premium performance wear meets a premium, secure purchasing journey.