At NVGTN, our commitment to minimalist design and thoughtful engineering extends beyond our premium performance wear to every aspect of your experience. We have engineered our shipping and returns processes to be as streamlined, secure, and transparent as our products.
Global Shipping
We ship to most regions worldwide (excluding some remote areas and specific parts of Asia). Please see below for our engineered shipping options.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) from our Boston operations center.
Shipping Methods & Timelines
Standard Shipping
Carrier: DHL or FedEx
Cost: $12.95
Delivery Timeline: 10-15 business days after shipment.
Free Shipping
Carrier: EMS
Cost: Free on orders over $50.00
Delivery Timeline: 15-25 business days after shipment.
Delivery times are estimates and may vary based on destination and customs processing. You will receive a tracking number once your order ships.
Returns & Exchanges
If an item does not meet your expectations, our engineered process ensures a clear and efficient resolution.
Key Policy Summary
- Return Window: 15 days from the date you receive your order.
- Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.
- Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, PayPal).
- Customer Responsibility: Original shipping costs are non-refundable. Return shipping costs are the customer’s responsibility, unless the return is due to our error.
The Return & Exchange Process
Initiate Your Request
Within 15 days of receiving your order, contact our support team at [email protected] with the subject line “Return/Exchange Request”.
Include in your email:
- Your Order Number
- Full Name & Email Address
- Item(s) for return/exchange (Product Name, Size, Color)
- Reason for return/exchange
Ship Your Item
Once approved, we will provide a Return Merchandise Authorization (RMA) number and our return address:
NVGTN Returns
3793 Aspen Court
Boston, US 02199
Securely package the item(s) in their original packaging, clearly write the RMA number on the outside, and use a trackable shipping service.
Refund or Exchange Processing
Upon receipt and inspection at our warehouse (typically within 5-7 business days of arrival), we will process your request.
- Refunds: Issued to your original payment method.
- Exchanges: For in-stock size exchanges (e.g., Joggers, MEN’S Shorts, Tops), we ship the new item once the return is received. For out-of-stock items, we issue a refund or store credit.
Refund Timeline & Method
Your financial security is our priority.
- Timeline: Please allow 10-15 business days from the day we receive your return for the refund to be fully processed and reflected in your account. Timing depends on your financial institution.
- Method: Refunds are issued exclusively to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). We do not refund to alternative cards or methods.
Note: Sale items and promotional discounts may affect the final refund amount, which will be for the item’s purchase price only.
Non-Returnable Items
To maintain the highest standards of hygiene and quality for our global community, the following items are final sale and cannot be returned or exchanged:
- Any item marked as “Final Sale” on the product page or receipt.
- All Leggings (Due to the intimate nature of the product). This is a key policy based on our product lineup analysis.
- Gifted items or items purchased with a gift card (eligible for store credit only, subject to review).
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item (e.g., wrong Tops or Accessories), contact us at [email protected] within 48 hours of delivery. We will cover all return shipping costs and expedite a replacement or refund.
Questions?
Our support team—engineered for clarity and efficiency—is here to assist you.
Email: [email protected]
Address: NVGTN Sportswear Shop, 3793 Aspen Court, Boston, US 02199
Please allow 1-2 business days for a response.